Updated 14th May 2018
Effective 25th May 2018
What Data We Hold & Why
We collect and use the following information to provide, improve, and protect our Services:
Due to the service that we provide we naturally have a need to hold information on a range of retailers that we engage with including some information that will be made public through our website and marketing materials (such as store names, opening hours, offers, news, etc). Other private retailer information such as store contacts and turnover may also be retained to allow us to provide our services.
We collect information related to how you use this website and our services, including actions you take on this website (like newsletter signup, file downloads, or clicks through to external websites). We use this information to improve our Services, develop new services and features.
We also collect information from and about the devices you use to access our services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information.
Cookies and other technologies
We may give users the option to sign up to marketing emails and direct mailers, via the website, social media and through competitions that we run. If you register for this marketing, we will, from time to time, send you information about news, events, offers & competitions. Users who receive these marketing materials can opt out at any time. If you do not want to receive marketing emails from us, simply click the ‘unsubscribe’ link in any email. You can opt out of any other marketing by emailing us at firstname.lastname@example.org
Why we hold your data
We collect and use the personal data described above in order to provide you with services in a reliable and secure manner. We also collect and use personal data for our legitimate business needs. To the extent we process your personal data for other purposes, we ask for your consent in advance or require that our partners obtain such consent.
Specifically, we use your data to:
- Provide, update, maintain and protect our services and business.
- Communicate with you by responding to your requests, comments, and questions. If you contact us with questions or concerns, we may use your personal information to respond.
- Send you emails and other communications. We may contact you about important changes to our services.
- Understand how you use our services and improve them.
- Investigate and prevent security issues and abuse of services.
- Protect any person from death or serious bodily injury.
- Comply with applicable law, legal process, or regulation.
- Perform a task carried out in the public interest.
- We will also collect and use your data with your consent to send you marketing materials about our services.
Our Data Partners
We may share information as discussed below, but we won’t sell it to advertisers or other third parties.
Others working for and with us
Incentive Facilities Management Ltd – providers of our customer services and security services.
Pringle PCS Ltd – providers of IT support.
Connexions PR Ltd – provider of event marketing
Law & Order and the Public Interest
We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to: (a) comply with any applicable law, regulation, legal process, or appropriate government request; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of this website or our stakeholders; (d) protect Crystal Peaks Shopping Mall & Retail Park rights, property, safety, or interest; or (e) perform a task carried out in the public interest.
If we are involved in a reorganization, merger, acquisition, or sale of our assets, your information may be transferred as part of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.
Your Right to Control and Access Your Information
You have a right to be informed of Personal Data processed by Crystal Peaks Shopping Mall & Retail Park, a right to rectification/correction, erasure and restriction of processing. You also have the right to receive from Crystal Peaks Shopping Mall & Retail Park in a structured, common and machine-readable format of Personal Data you provided to us.
We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on behalf of our users or customers.
Where you have provided consent, you may withdraw it at any time, without affecting the lawfulness of the processing that was carried out prior to withdrawing it.
Where Personal Data is processed for the above purposes on the basis of Crystal Peaks Shopping Mall & Retail Park’s legitimate interests, under the GDPR, you may object to such processing at any time. To do so please contact our Data Protection Officer at email@example.com
In addition, you have the right to contact your local data protection supervisory authority.
What is a Cookie?
A cookie is a piece of data stored by a website on your computer or mobile device. Cookies are useful for storing data so that when you revisit a site the stored cookie data can be retrieved and reused. An example of when this often happens is if you choose to remain logged in to a website. On doing so, a cookie is stored to remember your choice of remaining logged in, so that even after you close your browser or turn off your computer you don't have to login again when you next visit the page.
A pixel tag ("pixel") is a small piece of code that can be embedded on websites and emails. We use pixels and cookies to learn how you interact with our webpages and emails. This information helps us, and the advertising services providers we use, better promote our services.
You can control whether your computer accepts or rejects cookies by default, or to tell you when a site tries to save a cookie on your computer, by adjusting your browser setting. Cookies can also be manually deleted. The method to change these settings varies depending on the browser. Read the help section within your browser to find out more, or visit www.aboutcookies.org (We are not responsible for the content of external websites).
You can set your browser to not accept cookies, but this may limit your ability to use the Services.
This site operates implied consent for cookies, which means we assume by using this site you are happy with the usage of the cookies outlined below. If you do not want to accept the use of these cookies you should discontinue use of the site, delete the cookies, or adjust your browser settings accordingly.
Where Crystal Peaks Shopping Mall & Retail Park holds data on individuals this data will only be for the time which is necessary and we will regularly review the amount and age of any data held and implement polices to remove any data that we no longer require, to reduce any risk for all stakeholders.
In some cases, such as active email mailing lists and Google Analytics tracking this data could be retained indefinitely as it will always be of use for us to keep historic stats for comparison and to continue marketing to anyone that has agreed to this. However, this data is subject to the above data rights and anyone has the right to request any data on them or request that this is amended or removed. Details on how to do this can be found in the “What are your Rights” section above.
But please note: there might be some latency in deleting this information from our servers and back-up storage; and we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.
Have questions or concerns about Crystal Peaks Shopping Mall & Retail Park, our services, and privacy? Contact our Data Protection Officer at firstname.lastname@example.org. If they can’t answer your question, you have the right to contact your local data protection supervisory authority.
Standard Competition Terms & Conditions
Our website often hosts online competitions where we may ask for personal details from you. The following are the standard terms and conditions which apply to all of our competitions. Please not that additional terms and conditions may apply and will be mentioned on the competition page.
- Open to all entries within a 30km radius of Sheffield, UK, except those involved in the administration of the competition, employees, agents, resident retailers of the scheme and their employees or family members of Crystal Peaks Shopping Mall & Retail Park and its promotional partners.
- Only one entry per person will be accepted.
- Entrants must be aged 18 years or over.
- All entrants' details may be used in promotional activity/materials and the winner(s) may be required to participate in promotional activity related to this competition.
- The judges' decision is final and NO CORRESPONDENCE will be entered into.
- The competition is promoted by Crystal Peaks Shopping Mall & Retail Park.
- Entry to the competition is deemed as FULL ACCEPTANCE of these Terms & Conditions of entry.
- Crystal Peaks Shopping Mall & Retail Park reserves the right to substitute the prize with a prize of equivalent value if the original is no longer available. The prize(s) cannot be exchanged or refunded and is/are non-transferable.
- Winners will be picked and contacted within 7 days of the closing date. Winners will have 7 days to accept the prize/s.
- The prize(s) must be collected from or delivery arranged (as appropriate) with Crystal Peaks Shopping Mall & Retail Park within a further 14 days.
- Winners will be contacted via email or by phone. Winners will then be announced via Crystal Peaks Shopping Mall & Retail Park social media channels or alternatively for details of the winners' names, please send a SAE to: Competitions, Crystal Peaks Shopping Mall & Retail Park, Centre Management Suite, Sheffield, S20 7PJ.
- You are providing your information to Crystal Peaks Shopping Mall & Retail Park.
- Error & Omissions Excepted.
- Further Terms & Conditions may apply. Contact email@example.com for more information.
- The competition(s) and these terms and conditions are subject to and governed by English law.
Facebook & Instagram Competition Terms & Conditions
Entrants are deemed to have accepted and be bound by the following Terms & Conditions when entering any social media competitions administrated by Crystal Peaks Shopping Mall & Retail Park. Entrants must be at least 18 years of age, and not employees of Crystal Peaks Shopping Mall & Retail Park, their immediate families or their agents or anyone else connected with the competition.
TERMS & CONDITIONS
- The Competition may be modified or withdrawn at any time; the prize(s) are non-transferable and cannot be exchanged or refunded.
- Once the competition has been launched users need to follow the instructions on Facebook, Instagram or the website’s competition page.
- The closing date is as specified; Crystal Peaks Shopping Mall & Retail Park reserves the right to amend the competition end dates at any time.
- By entering a Facebook or Instagram competition, entrants acknowledge that their Facebook or Instagram username, profile picture and any submitted content will be published on the Crystal Peaks Shopping Mall & Retail Park Facebook/Instagram page and may be viewed by all web users.
- The competition prize will be as specified by Crystal Peaks Shopping Mall & Retail Park. No cash or alternative prizes are available except that, in the event of circumstances outside of its control, the Promoter reserves the right to substitute a similar prize of equal or greater value.
- Entrants must be over 18 years old or as specified by the rules of each competition. Only one entry per person will be accepted.
- Entry is open to people living in a 30km radius of Sheffield, UK, except employees (and their families) of Crystal Peaks Shopping Mall & Retail Park, plus any other companies associated with the competition. Entering a competition is deemed as full acceptance of these terms and conditions.
- Crystal Peaks Shopping Mall & Retail Park does not hold responsibility for any abusive content posted on the competition page. Any content deemed inappropriate will be removed at their discretion.
- False and/or deceptive entries shall render entry ineligible.
- All entries and any other material submitted become the sole property of Crystal Peaks Shopping Mall & Retail Park.
- The judges’ decision is final and no correspondence will be entered into.
- Winner(s) will be notified within 7 days of the competition closing date by Crystal Peaks Shopping Mall & Retail Park or their representatives through Facebook, Instagram, email or phone, as appropriate to the competition.
- Winners must respond to Crystal Peaks Shopping Mall & Retail Park within 7 days of being notified of their prize, otherwise the centre reserves the right to select an alternative winner.
- All prizes must be collected from or delivery arranged (as appropriate) with Crystal Peaks Shopping Mall & Retail Park within 14 days of the competition closure.
- This competition and these Terms and Conditions are subject to and governed by English law.
- The competition is not sponsored, endorsed, administered by, or associated with Facebook or Instagram in any way.
Crystal Peaks Shopping Mall & Retail Park and its affiliates are not responsible for any incorrect or inaccurate entry information, human error, technical malfunction, failures, omission, interruption, deletion, or defect of any telephone network, computer online systems, computer equipment, servers, access providers, or software, including any injury or damage to participants or any other person, computer relating to or resulting from participation in this competition; inability to access the entry website or any pages thereof; theft, tampering, destruction, or unauthorised access to, or alteration of entries; entry submissions that are processed late or incorrectly or are incomplete, garbled, or lost due to computer or electronic malfunction or traffic congestion on the Internet or any website. Proof of entering information on Facebook, Instagram or other form is not considered proof of delivery or receipt.
The promoter of this competition is Crystal Peaks Shopping Mall & Retail Park, based at Centre Management Suite, Sheffield, S20 7PJ.