Customer Services

The Customer Services Desk is on the upper mall in the Central Atrium near to the lifts. All our Customer Care Assistants are fully trained and are there to help.

The Crystal Peaks Customer Services Line is 0114 251 0457



Toilet facilities within Crystal Peaks are located on the Lower and East mall.

Family facilities

Dedicated parents rooms are situated next to the public toilets on the Lower and East Mall.

Crystal Peaks shopping centre is a breast feeding friendly centre.

Mobile Phone Charging

Customers can now get 30 minutes free charging using the Chargebox machine located next to the Customer Caredesk in the Central Atrium.


There is a payphone located downstairs next to the toilets.


There are a number of free to use cash machines located across the Centre including adjacent to the Customer Caredesk in the Central Atrium and opposite Greggs Cafe.


There are Photo Me booths located opposite Greggs Cafe and outside McDonald's on the lower level.


Free customer wifi is available throughout the mall areas using our secure Airtight network. Either log-in using your Facebook or Twitter log-ins or just provide a valid email address (terms and conditions apply).